How can I help?

Quick Actions

Please log in to your account and select “Orders” to review your order details and track processing status. Our team can only start customizing your order after you sign the True Love Agreement.
Once your order is packed and ready to ship, you will receive an “Order Shipped” email with the tracking number and link.
You will also receive an “Order Delivered” email when your package arrives at the delivery address.
For different reasons of payment failure, we prepared some suggestions for you:
• Your credit card declined the payment, or your card does not accept USD payments. We recommend that you could try another card that accepts payments in USD.
• Your payment limit may have been reached. Please check to see if you have received a limit reminder SMS from the bank. It is recommended that you use Affirm, Klarna or Afterpay to make installment payment.
• You received an error message from the website when you made the payment. We are sorry that this happened. Please contact us at clientcare@darryring.com or by live chat with a screenshot of the error message to our customer service team. We appreciate your patience and understanding.
Please follow the system prompts and try again.
If it still fails, please click the “Manual Review” button below to start the manual review process.
Customization time for each ring is approximately 16+ business days, as each ring is hand crafted according to customer preference.If you need an exact customization time, feel free to contact us at clientcare@darryring.com or by live chat with the product number, our customer service team will help you with all the information you need.
Darry Ring engagement ring can only be purchased once in a lifetime.
Wedding bands are available for the first purchase. Multiple purchases of wedding bands are supported.
Other jewelry can only be purchased by customers who have finished their first order. Multiple purchases of jewelry are supported.
In order to follow the brand culture of “One Love, One Ring”. Each customer can only purchase one DR engagement ring in their lifetime.

Still Need Help?

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+86 183******29

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